My App Performance

My App Performance

Facing difficulty with the Hipi app? Find the answers to your queries below.

Are you facing any of the below issues?
  1. App keeps crashing when I try to shoot videos
  2. App keeps crashing when I try to upload videos
  3. App keeps crashing when I try to play/load videos
  4. App keeps freezing when I try to shoot videos
  5. App keeps freezing when I try to upload videos
  6. App keeps freezing when I try to play/load videos
  7. App keeps lagging when I try to shoot videos

If yes, then try any one or more of the following steps:

  1. Check if you have the latest version of Hipi app downloaded from the app store. If not, upgrade the app and try again.
  2. Reboot your device, and try accessing Hipi again.
  3. Ensure that you have enough storage space on your device.

Network Issues

Memory/ Power consumption


    • Related Articles

    • How do I see my current Hipi app version?

      The current app version is the version of your app currently in the App Store. Example: Version 18.0.0.12 The best way to find the version number of the Hipi app installed on your device, is to check within the Hipi app itself. Please follow the ...
    • App takes too much memory

      Please check if you have the latest version of the HiPi app downloaded from the store.
    • How can I enable automatic updates for the Hipi app?

      Ensuring you’re on the latest version of the Hipi App helps to ensure you’re receiving the latest updates and features from Hipi. The easiest way to do so is to ensure you have automatic updates enabled on your device. To enable automatic updates, ...
    • I cannot receive in-app notifications

      Enabling notifications for the HiPi app will help you receive HiPi notifications as well. Check whether you have provided the necessary notification permissions to the ZEE5 app. ​
    • How do I view videos without logging on to the Hipi app?

      Hipi is now a separate app, no longer on the ZEE5 app. If you are a non-registered user, you can view video feeds created by other users for 20 minutes in your first view. Post that, you will need to log in. If you are a registered user, you have an ...
    • Popular Articles

    • Hipi Grievance Redressal

      Lodging of Grievance If you wish to register any complaint in respect of any audio visual content uploaded on Hipi, please register the complaint with our grievance officer Ms. Shreya Banerjee on grievanceredressal@zee5.com, in the format mentioned ...
    • Is my Hipi account separate from my ZEE5 account?

      Hipi is now a separate app, no longer on the ZEE5 app. However, if you are registered on ZEE5, you can use the same login credentials to log on to Hipi. If you are not registered on ZEE5, you can register directly on the Hipi app. And then, you can ...
    • How do I delete my Hipi account?

      If you need to deactivate your Hipi account, perform the following steps: You can deactivate your Hipi account from the Me section. Click Settings at top right of the Me section. Select Hipi Preference. ​Click Deactivate Hipi Profile at bottom of the ...
    • Get to know Hipi!

      From the house of ZEE5, a name synonymous with passion and creativity, comes India’s favourite creator destination - Hipi . Made for India, by India, Hipi is an engaging, reliable and safe short video platform where users can freely express ...
    • Video is not playing

      Hipi videos are dependent on internet connectivity.   If the video is not playing, please check if you are connected to internet and your signal strength is strong to handle video streaming.