My Notifications & Messages

My Notifications & Messages

Need help with your app notifications or messages ? Find the answers to your queries below.

In-app notification  

Push Notification 

Message


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    • I cannot receive push notifications

      Enabling notifications for the ZEE5 app will help you receive HiPi notifications as well. Check whether you have provided necessary notification permissions to the ZEE5 app.
    • Notifications list will not load

      You will need an active internet connection to view notifications list. Check if you are connected to the internet and try again.
    • I cannot send messages to other people

      To send to or receive messages from another user, both of you need to be following each other. Check whether the person you are trying to message is also following you back.
    • I cannot receive messages from other people

      To send messages to or receive message from another user, both of you need to be following each other. Check if you are also following the person who is trying to send you a message.
    • I cannot receive in-app notifications

      Enabling notifications for the HiPi app will help you receive HiPi notifications as well. Check whether you have provided the necessary notification permissions to the ZEE5 app. ​
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    • Is my Hipi account separate from my ZEE5 account?

      Hipi is now a separate app, no longer on the ZEE5 app. However, if you are registered on ZEE5, you can use the same login credentials to log on to Hipi. If you are not registered on ZEE5, you can register directly on the Hipi app. And then, you can ...
    • How do I delete my Hipi account?

      If you need to deactivate your Hipi account, perform the following steps: You can deactivate your Hipi account from the Me section. Click Settings at top right of the Me section. Select Hipi Preference. ​Click Deactivate Hipi Profile at bottom of the ...
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      From the house of ZEE5, a name synonymous with passion and creativity, comes India’s favourite creator destination - Hipi . Made for India, by India, Hipi is an engaging, reliable and safe short video platform where users can freely express ...
    • Video is not playing

      Hipi videos are dependent on internet connectivity.   If the video is not playing, please check if you are connected to internet and your signal strength is strong to handle video streaming.