Video or Audio

Video or Audio

Need help to create and publish your Hipi videos?
Please select the category which best suits the issue you’re facing. 

Recording & playing videos

We're here to help! Please select the issue you're facing below: 

HiPi cannot access my camera/ microphone

Adding effects

We're here to help! Please select the issue you're facing below: 

I cannot find certain filters or effects

Saving video

We're here to help! Please select the issue you're facing below:

Posting videos

We're here to help! Please select the issue you're facing below: 

I want to delete my uploaded video

Sharing videos

We're here to help! Please select the issue you're facing below: 

I cannot share videos
I cannot share videos to certain platforms
Video does not work properly after sharing

Video missing

We're here to help! Please select the issue you're facing below:

My video was taken down due to violation of community standards

    • Related Articles

    • The video and audio are out of sync

      Hipi videos are short in nature and created by its users. These videos are shot completely as per their creative genius. If the video and its audio seem to be out of sync, check if any effects that you have added have made it so.

    • Create a video

      Wondering how to publish your Hipi videos? On the recording screen, you’ll see a ton of awesome features that allow you to record and edit within the app such as: Beauty filter:  Turn it on and remove fine lines from your face.   Video speed: Helps ...

    • Video is not playing

      Hipi videos are dependent on internet connectivity.   If the video is not playing, please check if you are connected to internet and your signal strength is strong to handle video streaming.

    • Save a video

      You can save the downloaded video in your gallery. A video can be saved only after clicking the Post button. To save a video, perform the following actions: Press and hold the video you wish to save. Select the Download option.

    • Video stops playing halfway

      Video stops playing halfway Check if your device has hung. Try restarting your device, free up some phone memory and run Hipi again.

    • Popular Articles

    • Hipi Grievance Redressal

      Lodging of Grievance If you wish to register any complaint in respect of any audio visual content uploaded on Hipi, please register the complaint with our grievance officer Ms. Shrutika Saraswat at grievance@hipi.co.in , in the format mentioned ...

    • How do I delete my Hipi account?

      If you need to deactivate your Hipi account, perform the following steps: You can deactivate your Hipi account from the Me section. Click Settings at top right of the Me section. Select Hipi Preference. ​Click Deactivate Hipi Profile at bottom of the ...

    • Hipi-Privacy Policy

      We, Zee Entertainment Enterprises Limited (“we”, “us”, “ZEEL”) value the trust placed in us by You and therefore, we follow the highest standards of privacy guidelines to protect the information shared by You with us.   This Privacy Policy (“Privacy ...

    • Trying to log in to my Hipi account / I forgot my password

      If you don’t remember your password, you'll need to reset your password using the Forgot Password option on the login page. You'll need to sign out of Hipi to see the login page.

    • Is my Hipi account separate from my ZEE5 account?

      Hipi is now a separate app, no longer on the ZEE5 app. However, if you are registered on ZEE5, you can use the same login credentials to log on to Hipi. If you are not registered on ZEE5, you can register directly on the Hipi app. And then, you can ...