Video / Audio
Video or Audio
Need help to create and publish your Hipi videos? Please select the category which best suits the issue you’re facing. Recording & playing videos We're here to help! Please select the issue you're facing below: Video is unable to play Video is ...
I do not like the recommended videos in the ‘For you’ feed
HiPi has loads of content being added every moment. If you do not like the recommended videos in your feed, press and hold on the video you do not like and select Not Interested. Thereafter, similar content will not be shown to you anymore.
The total number of my videos is wrong
To access videos that you have created, visit the Me section at the bottom of HiPi homepage. Your videos are divided into three sections: Public Private (all videos set as private to yourself only) Drafts (all videos which are created however not ...
People cannot find a video that I just uploaded under my profile page
Please allow a couple of minutes for transition of the video. Try checking back again in a while.
My video was taken down due to violation of community standards
At HiPi, we follow strict outlines through set standards to keep abuse off the content & maintain safe environment for user. To view these, see Community Standards. If your video goes against our community standards we would be forced to not make it ...
Video does not work properly after sharing
HiPi videos are shared in a .mp4 format. Check if the video is being played in a video player, that supports a .mp4 format video.
I cannot share videos to certain platforms
Check if you have installed the app for this platform and are logged in to the app. Alternately, you can copy a URL of the video from HiPi and share it on your desired social platform.
I cannot share videos
To share videos, select Share icon on the video followed by the preferred platform (Facebook, Instagram and so on) through which you would like to share the video. If you are still unable to share, check if you have installed the app for the ...
I cannot post an uploaded video
To upload a video, perform the following steps: Select the Upload icon at bottom of HiPi homepage. This opens your gallery and allows you to upload videos. Ensure that necessary permissions are given to the HiPi app to access your gallery. Also, ...
My draft videos are deleted
To save a video as a draft, simply click Save as draft on posting screen. Once you save the video as a draft, you can find that video in the Drafts section under the Me tab. If you wish to post the draft videos, then simply long press the video and ...
Saved videos do not work properly
HiPi videos are saved in .mp4 format. Try playing these videos in a player that fully supports a .mp4 video format.
I cannot find saved videos
HiPi videos are saved in your phone gallery. Check the Downloaded (videos) section in your phone gallery.
I cannot save videos
HiPi videos are saved in your phone gallery. Check whether necessary permissions have been given to the HiPi app to access your phone gallery. Also, ensure that your phone memory is not full.
I cannot find certain users, sounds, tags
Check if the typed spelling is correct for the search term you are trying to find. HiPi is growing and more users, sounds and videos are added day by day. If you do not find certain users and they are in your contact list, feel free to invite them ...
I cannot find the songs I have added to favourite list
Your favourite songs can be accessed from Favourites tab in the Me section.
I cannot download certain songs
Check if your phone memory is full.
Filters/ effects do not work properly
Try restarting your app and phone and check again.
I cannot find certain filters or effects
At Hipi, new filters and effects are added regularly to help you make your videos more creative and fun. For easier access to preferred filters or effects, you can favourite your filters and effects and these will be added to your Favourites tab. To ...
Hipi cannot access my camera or microphone
To access the camera or microphone, provide necessary permissions to the Hipi app. These can be provided from your phone settings.
I cannot find the speed bar
Video speed can be selected before creating videos. To select the video speed, perform the following steps: Click Create Video icon to shoot a video. Click Video Speed icon above the Record button. Select the video speed - 0.3x (very slow), ...
Video is blurry/mirrored while recording
Check if the camera shooting lens is clear. It is a good practice to wipe camera lens with soft cloth before shooting. Also, check if you have not applied a blur filter before shooting.
Videos is blurry while playing
Hipi videos are short in nature and created by its users. These videos are shot completely as per their creative genius. If the video is blurry, check if any effects that you have added have made it so.
The video and audio are out of sync
Hipi videos are short in nature and created by its users. These videos are shot completely as per their creative genius. If the video and its audio seem to be out of sync, check if any effects that you have added have made it so.
Video stops playing halfway
Video stops playing halfway Check if your device has hung. Try restarting your device, free up some phone memory and run Hipi again.
Video is stuttering while playing
Stutter video can be caused due to excess usage of phone and RAM memory. Try restarting your device, free up some phone memory and run Hipi again.
Video is not playing
Hipi videos are dependent on internet connectivity. If the video is not playing, please check if you are connected to internet and your signal strength is strong to handle video streaming.